Terms & Conditions

Booking Contract

1.1 Confirmation

All bookings are confirmed once you receive written confirmation from us. This confirmation serves as the official contract between you and Heavenly Wonders Safaris, outlining the terms of your safari adventure.

1.2 Governing Law

Your booking and our contract are governed by the laws of the United Republic of Tanzania. Any legal matters will be handled by the courts of Arusha, Tanzania. This ensures that all disputes are resolved according to Tanzanian law and regulations.

1.3 Right to Decline

We reserve the right to accept or decline any booking at our discretion. This allows us to maintain quality standards and ensure compatibility with our safari operations.

Deposit & Final Payment

2.1 Securing Your Safari

A non-refundable deposit of 30% of the total tour cost is required to confirm your booking. This deposit secures your place on the safari and covers initial administrative costs and resource allocation.

2.2 Final Balance

The remaining balance can be paid in cash or by card at least 14 days before your arrival. We only accept USD bills dated 2009 or later to ensure currency validity and prevent counterfeit issues.

2.3 Last-Minute Bookings

Bookings made within four (4) weeks of departure require full payment immediately upon confirmation. This ensures adequate preparation time and resource allocation for your safari experience.

2.4 Bank Charges

All bank transaction fees are your responsibility. The invoice amount must be received in full. Any shortfall due to bank deductions will be invoiced separately to ensure complete payment coverage.

Changes by You (Amendments)

3.1 Amendment Process

Changes after confirmation (e.g., dates, accommodation, number of people) will be accommodated where possible. We understand that plans may change and strive to be flexible while maintaining operational efficiency.

3.2 Additional Costs

Additional costs may apply depending on availability and the nature of the change. These costs reflect actual expenses incurred due to the amendments and ensure fair pricing for all parties involved.

Cancellations by You

4.1 Notice Requirements

All cancellations must be received in writing. Effective date is when we receive your written notice. This ensures clear communication and prevents misunderstandings regarding cancellation timelines.

4.2 Cancellation Fees

Our cancellation policy is designed to be fair while covering our operational costs. The earlier you cancel, the more refundable your payment becomes.

Please note that deposits are non-refundable as they cover initial administrative costs and resource allocation for your safari experience.

Cancellations by Us

5.1 Right to Cancel

We reserve the right to cancel tours in exceptional circumstances beyond our control (e.g., unsafe conditions). This ensures the safety and well-being of all our guests.

5.2 Liability Limitation

Liability is limited to a full refund of monies paid. We are not responsible for additional costs incurred, such as flights or visas. This limitation reflects our commitment to fairness while acknowledging circumstances beyond our control.

Travel Documents

6.1 Document Responsibility

You are solely responsible for ensuring valid passport, visas, vaccinations, and health certificates. Proper documentation is essential for smooth travel and entry into Tanzania.

6.2 Liability Disclaimer

We are not liable for denial of entry, delays, or costs resulting from improper documentation. This ensures that guests take responsibility for their travel preparations while we focus on providing exceptional safari experiences.

Baggage

7.1 Responsibility

All baggage and personal belongings remain your responsibility throughout the safari. We recommend securing valuables and maintaining awareness of your possessions at all times.

7.2 Allowance

Generally limited to one soft-sided bag (max 15kg) and a small daypack. Stricter limits apply on bush flights and trekking tours. Excess luggage may be refused to ensure safety and compliance with aviation regulations.

Assumption of Risk & Liability

8.1 Adventure Nature

Safari activities involve higher personal risk than conventional holidays. Wildlife encounters, terrain challenges, and remote locations contribute to this increased risk profile.

8.2 Limited Liability

Heavenly Wonders Safaris and its employees shall not be liable for injury, loss of life, or property damage during the tour. This limitation ensures fair risk distribution while maintaining our commitment to safety.

8.3 Indemnity Agreement

You agree to indemnify and hold harmless the company from any claims arising from your participation. This agreement protects both parties while ensuring responsible travel behavior.

Authority on Tour

9.1 Guide Authority

Decisions of our lead guide or tour driver are final regarding the operation of the safari. This ensures efficient decision-making and maintains group safety throughout the adventure.

9.2 Guest Compliance

Guests must comply with laws and regulations of visited countries. This requirement ensures respectful and responsible travel behavior while protecting local communities and wildlife.

Marketing

10.1 Photo Consent

By participating, you agree that photos or videos taken during the tour may be used for promotional purposes. This consent helps us showcase our safari experiences to future guests.

10.2 Private Safaris

Private safaris will have no images used without consent. We respect the privacy preferences of guests on exclusive safari experiences.

Force Majeure

11.1 Definition

We are not liable for failure or delay caused by events beyond our control, including but not limited to: war, riots, terrorism, natural disasters, adverse weather, or park closures.

11.2 Examples

• War, threat of war, civil strife, riot, civil disorder/unrest
• Industrial dispute, actual or threat of terrorist activity
• Natural or nuclear disaster, fire, floods
• Breakout of an epidemic or pandemic disease
• Technical problems with transport, cancellation or amendment to any scheduled flight
• Closure or congestion of airports or ports, adverse conditions

Price Changes

12.1 Base Pricing

Prices are based on current park fees, taxes, and fuel costs. These factors influence our pricing structure and ensure accurate cost reflection.

12.2 Adjustment Policy

Minor fluctuations are absorbed, but significant unforeseen increases may require price adjustments even after booking. This policy ensures fair pricing while accommodating unexpected cost changes.

Airline Services Disclaimer

13.1 Booking Services

Domestic flights are booked on your behalf via partner airlines. We facilitate these bookings as a service to our guests while maintaining clear responsibility boundaries.

13.2 Liability Limitation

We are not responsible for delays, cancellations, or disruptions. These issues fall under the airline's responsibility and operational control.

13.3 Contractual Relationship

The contract for air travel is between you and the airline; we only assist with communication. This ensures clear understanding of responsibility and service provider relationships.

Resolving Issues During Your Trip

14.1 Immediate Reporting

Any problems during the trip should be reported immediately to your guide or our local office. Prompt reporting allows for immediate resolution and prevents escalation.

14.2 Post-Trip Resolution

Issues not raised during the tour may not be eligible for resolution afterward. This policy ensures fair treatment while maintaining operational efficiency.

14.3 Formal Complaints

Formal complaints must be submitted in writing with supporting evidence (e.g., photos, details of concessions). Written documentation ensures proper investigation and fair resolution processes.

Travel Insurance

15.1 Mandatory Requirement

Comprehensive travel insurance is mandatory. Policies must cover emergency medical & evacuation, trip cancellation & interruption, and loss or damage to personal belongings.

15.2 Required Coverage

15.3 Documentation

Proof of insurance may be requested before departure. This ensures compliance with our safety requirements and protects all parties involved.